At Beorganics, we want you to feel confident shopping with us. Here is how we handle refunds and returns, for both pantry items and fresh produce.
Pantry & Packaged Goods
You have 14 days from delivery to request a return on unopened, unused pantry and packaged items, in their original packaging.
Fresh Produce, Chilled & Frozen Items
Because fresh produce, chilled, and frozen items are perishable by nature, we are not able to offer the same 14-day window on these products. If a produced item arrives damaged, spoiled, or not as expected, please contact us within 24 hours of delivery with a photo, and we will arrange a replacement or refund.
Please note that once a chilled or frozen item has been accepted for out-of-town delivery, some natural variation in temperature during transit is expected and is not itself grounds for a refund, unless the item has clearly spoiled as a result.
How to Start a Return
Contact us before sending anything back, we will confirm your return is eligible and provide instructions. Returns sent without prior contact may not be accepted.
Refund Timing
Once we have confirmed your return is eligible, we will process your refund within 5 to 7 business days, back to your original payment method.
Non-Returnable Items
For hygiene and safety reasons, opened food and personal care items cannot be returned unless faulty.
Contact Us
If you have any questions about a return, reach out to our team and we will be happy to help.