At Be Organics, we respect your privacy. This policy explains what personal information we collect when you shop with us online or in store, how we use it, and your rights under the New Zealand Privacy Act 2020.
Who We Are
Be Organics, 6 Tawa Street, Mount Maunganui, New Zealand. Phone 07 262 0185, email hello@beorganics.co.nz.
What Information We Collect
- When you place an order: your name, email address, phone number, delivery and billing address, and the details of your order.
- When you create an account: your login details, saved addresses, order history and favourite products and recipes.
- When you contact us or sign up to our newsletter: your name, email address and anything you include in your message.
- When you visit our website: basic technical information such as your browser type and the pages you visit, collected through cookies.
We do not store your full card details. Payments are processed securely by our payment providers.
How We Use Your Information
- To process, pack and deliver your orders and subscription boxes.
- To send you order confirmations and updates about your delivery or pickup.
- To answer your questions and provide customer support.
- To send you news, recipes and special offers, only if you have signed up. You can unsubscribe at any time.
- To keep our stock and records up to date and to improve our website and service.
Who We Share It With
We never sell your personal information. We only share it with trusted service providers who help us run our business, such as our payment providers, delivery and courier services, our website host, our email service and our point-of-sale system. They may only use your information to provide their service to us. We may also share information if the law requires it.
Cookies
Our website uses cookies to keep your cart and login working, remember your preferences and understand how the site is used. You can choose which optional cookies to allow using the cookie banner, or change your browser settings to block cookies. Some parts of the website may not work without them.
How We Keep It Safe
Our website uses a secure (SSL) connection, and we take reasonable steps to protect your information from loss, misuse and unauthorised access. We only keep your information for as long as we need it for the purposes above or as required by law.
Your Rights
Under the Privacy Act 2020 you can ask to see the personal information we hold about you and ask us to correct it. To make a request, email hello@beorganics.co.nz or call 07 262 0185. If you are not happy with how we have handled your information, you can contact the Office of the Privacy Commissioner at privacy.org.nz.
Changes to This Policy
We may update this policy from time to time. The latest version will always be on this page.